This section contains information related to charges and payments. Funds received by ARRL (paid by an applicant) are recorded without parenthesis. Amounts charged by ARRL are recorded in parenthesis. If an ending balance is shown in parenthesis it means that amount is due to ARRL.  Also, only when an amount is due just to the left of the amount you will see a note saying:

Negative amounts are shown in '( )'. Balance is due to ARRL.

If there is an amount due to DXCC please do not ignore this, contact DXCC right away.

Note regarding fees for this report. Prior to April 2, 2012 the credit slip and matrix were sent with all returns after processing. Starting on April 2, 2012 DXCC started charging a fee for this report. (For USA - $2.00 for non-USA - $4.00). However, it is realized that for applicants who participate using LogBook of The World (LoTW) the matrix can be downloaded from an applicants account so, unless requested, there is no need to send the matrix and charge the full $2 or $4 fee. But, the credit slip showing one's overall totals and money issues cannot be downloaded from LoTW so there is a need to send this to an applicant accounting for the money handled along with basic totals and a list showing any cards that may have been rejected and why. Also, since the matrix is not needed in this case DXCC will only send the credit slip and reduce the fee to $1 US and $2 non-USA. Applicants who still want the hard copy can order this at the full price noted in the awards fee schedule.

This next section is the number of credits per band and mode granted from the current submission only. It is not the applicant's final total.

This section shows the applicant's total numbers after the current submission. Two numbers are shown here. Current and Total. The Current number indicates current (active) entities on the DXCC List. The Total number indicates the all-time entity count, including deleted entities. The current number is also the applicant's credit towards the Honor Roll, since deleted entities do not count for Honor Roll. Endorsement levels are based on the Total number.

If any of the submitted credits are rejected for any reason they will show in this section. Some of the more common rejections are: 

No Documentation -- Indicates an operator has not sent DXCC supporting documentation and credit cannot be given. (See Section I rule 7 and Section III rules 3 (a through e) and 4).

Unauthorized Operation -- Indicates that for some reason an operation has been rejected for DXCC credit. This is usually a final determination and rarely changes.

Shipboard or Maritime Mobile Operation -- Indicates that an operation was not land-based and cannot count. (See section I Rule 8)

Resubmit To Clarify - This usually occurs with applications checked by card checkers. It means something was not clear and we need to see the card in order to make a final determination.

Short-wave Listener - SWL cards are not good for DXCC credit. Your confirmation must come directly from the person you worked, or their authorized representative.

Documentation Pending -- We have made contact with the operator and we are expecting to receive documentation.

Duplicate -- Indicates that the band and mode for the entity have already been credited to your award.

Prefix/Country Mismatch -- Often, DXCC sees applications (mostly field checks) where the country name and prefix do not match. Care should be given when preparing applications to ensure accuracy.

There are many more reasons used to describe rejections. Most are self-explanatory. If you are not sure what a reject reason means contact us.

The second and largest part of your report is your record of countries worked, with the X's, indicating credits received.

When you receive this report it is very important that you check it against your personal records for accuracy. Before reporting problems you should also verify the results against your personal log.

Note: Prior to late 1991 most program tracking was done on paper, and band information was not recorded. If you notice blanks where you feel there should be Xs, check your submissions. If you did submit prior to late 1991, it is likely that some bands may not be filled in. If you need band credit for cards submitted prior to 1991, we will need to see the cards again.

Remember that DXCC is a tracking and reporting program, not a log keeper. We will track your DXCC record and report your DXCC status. We cannot keep your station log.

Special Note: With submissions that include a LoTW element, the paper copy of the return report (the credit matrix) is no longer included with the return. This can be downloaded directly from the LoTW page. See the LoTW section below on how to do this.The fee for the matrix portion is waived ($1.00) and DXCC only charges for the credit slip portion ($1.00) since this is a critical element of an applicant's return which contains important imformation about the submission and anything rejected and why and also how the money was handled and reports back any credit or additional amount that may be due to underpayment or credit card problems.


 

If you find that your record is not correct after checking your entire submission, you may contact DXCC in one of these ways:

a: E-mail to dxccadmin@arrl.org
b: Telephone to (860) 594-0200
c: Fax to (860) 594-0346

List all problems you find. We will review your record and contact you as soon as possible. Do not return cards for corrections without authorization. If we need to see anything again we will let you know. If we are able to correct the problems you will be notified, and a replacement report will be sent to you either by email or direct mail.

If additional problems exist, we will contact you and explain how to resolve them. Most problems are easily corrected, and it is rare that we need to see cards again.

If you are on e-mail you are familiar with SPAM. Since, like other e-mail addresses, DXCC has a published email address the volume of SPAM received is extremely high.

Here are some tips on how to avoid having your message blocked or missed:

• Don't send attachments unless we request them.
• Don't use those "cute" colored or designer backgrounds. These show up as if there were an attachment, and may be filtered at some point.
• Don't leave the subject field blank. This will almost always ensure your message will be blocked.
• Do use subject titles that directly apply to your question.
• In your e-mail account set up, please use a recognizable "from" address.
• If you do not receive a reply within 3 working days, something may be wrong. Send one back up email. If this does not work it may be best to make a quick phone call to the DXCC Department.

No. While you have these credits on record, you must apply for the award and pay the certificate fee in order to receive the award. Each certificate is USD $12, plus postage ($5.00 for US and non-USA is $15.00). On your next submission, you can check off "New" under these awards on the application form and include the appropriate fee(s) to activate them. Activated awards are indicated with an asterisk (*) next to the listing. Bands and/or modes that show 100 or more credits, but have no asterisk are not active. DXCC listings in the Yearbook and on the web site only show those awards that are active.

IMPORTANT: KEEP THIS REPORT IN A SAFE PLACE FOR FUTURE REFERENCE!!!